We are seeking a friendly, professional, and dependable Hotel Front Desk Agent to join a hospitality team in Orlando, FL. This position will be responsible for welcoming guests, handling check-ins and check-outs, answering questions, managing reservations, and providing assistance throughout the guest’s stay.
The ideal candidate has strong customer service skills, a professional attitude, and the ability to remain calm and organized in a busy hotel environment. Previous hotel or front-desk experience is preferred but may not be required, as training can be provided.
JOB INFORMATION
Position: Hotel Front Desk Agent
Pay: $17.00 – $22.00 per hour, depending on experience
Location: Orlando, FL
Employment Type: Full-time / Part-time / W-2
Work Arrangement: On-site
Schedule: Various shifts available, including mornings, afternoons, evenings, weekends, and holidays
KEY RESPONSIBILITIES
- Welcome guests and provide professional and courteous customer service.
- Complete guest check-in and check-out procedures.
- Verify reservations, identification, and guest information.
- Process room payments and other applicable charges.
- Answer questions regarding hotel services, amenities, policies, and local attractions.
- Handle guest requests and coordinate with housekeeping and other hotel departments.
- Respond to telephone calls, emails, and front-desk inquiries.
- Make or update reservations when needed.
- Provide guests with directions and general information about the Orlando area.
- Address routine guest concerns and escalate more complex issues to a supervisor or manager.
- Maintain accurate guest records and front-desk documentation.
- Issue room keys and follow hotel security procedures.
- Assist with luggage or special guest requests when required by the property.
- Maintain a clean, organized, and professional front-desk area.
- Follow hotel policies regarding guest privacy, payments, and safety.
REQUIREMENTS
- High school diploma or equivalent preferred.
- Previous customer service, hotel, retail, or front-desk experience is a plus but not required for all positions.
- Strong verbal and written English communication skills.
- Additional language skills, including Spanish, are a plus.
- Basic computer skills and ability to learn hotel reservation systems.
- Professional appearance and friendly customer-service approach.
- Strong organizational and problem-solving skills.
- Ability to remain calm and professional when handling guest concerns.
- Ability to work flexible schedules, including weekends and holidays.
- Reliable attendance and punctuality.
BENEFITS
- Employee hotel room discounts, depending on the property.
- Paid time off according to company policy and eligibility.
- Paid training and onboarding.
- Employee meal or dining discounts, where available.
- Opportunities for advancement within hotel operations.
- Employee recognition programs.
- Flexible scheduling options for eligible positions.
ABOUT THE COMPANY
The company is a hospitality organization serving guests in the Orlando, FL area. The property is committed to providing a welcoming, comfortable, and professional experience for travelers visiting the area for vacations, business, and special events.
The hotel team values hospitality, teamwork, professionalism, and excellent guest service. The Front Desk Agent will work closely with housekeeping, maintenance, management, and other departments to help ensure a smooth guest experience from arrival through departure.
HOW TO APPLY
To apply for this opportunity, simply contact a recruiter through the Job Connect Group website. A recruiter will provide additional information about the position and guide you through the application process.
You will then be directed to the job registration process, where you can submit your information and complete the required application details.
After completing your registration, qualified candidates may be contacted by the recruiting team regarding the next steps. The process may include an initial interview, candidate screening, and additional information about the hotel, available shifts, compensation, and position requirements.
Qualified candidates may then receive further details regarding the hiring and onboarding process.
