We are seeking a Customer Service Representative to join a growing team in Los Angeles, CA. This position is responsible for assisting customers, answering questions, resolving routine issues, processing requests, and providing a professional and positive customer experience.
The ideal candidate is friendly, dependable, and comfortable communicating with customers by phone, email, and other communication channels. Strong communication skills, patience, and the ability to remain professional when handling challenging situations are important for this role.
JOB INFORMATION
Position: Customer Service Representative
Pay: $19.50 – $24.00 per hour, depending on experience and qualifications
Location: Los Angeles, CA
Employment Type: Full-time / W-2
Work Arrangement: On-site
Schedule: Monday–Friday, with occasional evening or weekend shifts depending on business needs
KEY RESPONSIBILITIES
- Respond to customer inquiries by phone, email, and other communication channels.
- Provide accurate information about products, services, orders, and company policies.
- Assist customers with account questions, requests, and routine issues.
- Resolve customer concerns professionally and efficiently.
- Document customer interactions and update account information in company systems.
- Process orders, service requests, payments, or other customer transactions when required.
- Escalate complex issues to the appropriate department or supervisor.
- Follow established customer service procedures and company guidelines.
- Maintain a professional and helpful attitude during all customer interactions.
- Work with internal teams to help resolve customer issues and improve service quality.
REQUIREMENTS
- High school diploma or equivalent preferred.
- Strong verbal and written English communication skills.
- Previous customer service, retail, call center, hospitality, or office experience is a plus.
- Comfortable using computers, email, and basic business software.
- Ability to communicate clearly and professionally with different types of customers.
- Strong problem-solving and listening skills.
- Ability to remain calm and professional in challenging situations.
- Reliable attendance and ability to work scheduled shifts.
BENEFITS
- Medical, dental, and vision insurance options.
- Paid Time Off (PTO) based on company policy.
- Paid holidays.
- Employee assistance and wellness programs.
- 401(k) retirement savings plan, subject to employer plan terms.
- Paid training and onboarding.
- Opportunities for advancement and internal career development.
ABOUT THE COMPANY
The company is an established organization serving customers in the Los Angeles, CA area. Its team is focused on providing reliable service and maintaining strong relationships with its customers.
The company values professionalism, teamwork, accountability, and a customer-first approach. New team members receive training and support to help them understand company procedures and succeed in their role.
HOW TO APPLY
To apply for this opportunity, simply contact a recruiter through the Job Connect Group website. A recruiter will provide information about the position and guide you through the application process.
You will then be directed to the job registration process, where you can provide your basic information and complete the required application details.
After registration, qualified candidates may be contacted by the recruiting team regarding the next steps, which may include an initial interview, additional screening, and further information about the position.
